Customer Help
Our service team is always here to assist.
Our customer service team are happy to assist you, please contact us via Amazon.
Check our warranty policy.
Most orders ship within 1-2 business days. Delivery times vary by region.
We offer 30-day hassle-free returns for unused items in original packaging.
Try these steps:
Check if the power adapter is firmly connected.
Ensure the controller isn’t stuck in “demo mode” (hold power button for 5 seconds).
Test with another power outlet.
This usually means a loose connection. Tighten all joints and check the power cable. If it persists, contact us.